VAAACares® Care Coordinators demonstrate consistent and successful member outreach and engagement completing MCO Member Health Screening (MMHS) assessments.
VAAACares® has achieved member engagement rates from 76% to 100% depending on the member population served.
MMHS Assessments allow an MCO to:
♦ Identify member needs
♦ Assign priority
♦ Identify members with increased levels of risk
♦ Provide referrals and assistance with community-based supports
All member documentation will meet insurer regulations and contractual requirements.
Documentation can be completed within MCO care management software and web-based systems. Data and performance tracking also occur within a nationally recognized software system purchased by Bay Aging.
VAAACares® measures quality by monitoring outcomes to measure effective delivery of the case managment program to include: